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Evaluation and use of basic and general reference sources and materials in various disciplines and for different users; discussion of the methods and techniques of the reference process; types and functions of reference and information services; and the application of computer-assisted search in reference service.
Objectives:
To identify and discuss the different types and functions of information sources and services in libraries/information centers;
To attain knowledge of reference sources in the Social Sciences, Humanities and Sciences;
To develop the ability in searching and evaluating information sources;
To know the functions of bibliographic networks and their role in reference service.
To adopt efficient and effective strategies for user education programs
Recommended Books and Readings
Recommended Books and Readings
Here are recommended readings, online courses, and other links for this subject.
Course Outline
Course Outline
Course Outline:
1. Introduction
1.1. Nature and Development of Reference and Information Services
1.1.1. Definition of terms
1.1.2. Historical background
1.1.2.1. Beginnings of reference service
1.1.2.2. Pioneers of reference service
1.1.3. Functions of reference service
1.1.3.1. Supervision
1.1.3.2. Information
1.1.3.3. Instruction
1.1.3.4. Guidance
1.1.3.5. Bibliographic Control
1.1.3.6. Appraisal
1.2. The Reference Department
1.2.1. Organization structure
1.2.2. Functions
1.2.2.1. Philosophy of reference service
1.2.2.2. Reference collection policy
1.2.2.3. Evaluation
1.2.3. Personnel
1.2.3.1. Qualities and qualifications of a reference librarian
1.2.3.2. Duties and responsibilities
1.3. Relation of Reference Service to the Other Library Services
1.3.1. Administrative Department / Technical Services Department
1.3.1.1. Acquisitions
1.3.1.2. Cataloging
1.3.1.3. Bibliography and Indexing
1.3.1.4. Reprographic Service
1.3.2. Readers’ Services Department
1.3.2.1. Circulation/Loan Desk
1.3.2.2. Serials/Periodicals Section
1.3.2.3. Special Collections
2. Reference and Information Sources
2.1. Nature of Reference and Information Sources
2.1.1. Definition of terms
2.1.2. Types
2.1.2.1. Source types/fact finders
2.1.2.2. Locators/control-access-direction type
2.1.3. Timeliness of reference sources
2.1.3.1. Primary sources
2.1.3.2. Secondary sources
2.1.3.3. Tertiary sources
2.1.4. Selection and evaluation
2.1.4.1. Aids to selection
2.1.4.2. Criteria for evaluation
2.1.4.2.1. Authority
2.1.4.2.2. Scope
2.1.4.2.3. Treatment
2.1.4.2.4. Arrangement
2.1.4.2.5. Format
2.1.4.2.6. Special Features
2.1.4.2.7. Cost
2.1.4.2.8. Recency
2.1.4.2.9. Usefulness
2.2. General Reference and Information Sources
2.2.1. Definition, classification, evaluation, and use of the different types of reference sources
2.2.1.1. Dictionaries
2.2.1.2. Encyclopedias
2.2.1.3. Yearbooks and Almanacs
2.2.1.4. Handbooks and Manuals
2.2.1.5. Directories
2.2.1.6. Biographical Dictionaries
2.2.1.7. Indexes and Abstracts
2.2.1.8. Bibliographies
2.2.1.9. Geographical Sources
2.2.1.10. Government Publications/Documents
2.2.1.11. Continuing Resources
2.2.1.12. Audio-visual materials
2.2.1.13. Microforms
2.2.1.14. Electronic Resources
2.3. Reference and Information Sources in the Various Subject Fields
2.3.1. Nature, scope, problems, and types of reference sources of the different subject fields
2.3.1.1. Librarianship
2.3.1.2. History and Auxiliary Fields
2.3.1.3. Humanities
2.3.1.4. Social Sciences
2.3.1.5. Pure and Applied Sciences
2.3.1.6. Filipiniana
3. Reference and Information Services
User education
User surveys
User needs
3.1. The Reference Process
3.1.1. Definition of terms
3.1.2. Classification of reference questions
3.1.2.1. Direction
3.1.2.2. Ready reference
3.1.2.3. Specific search
3.1.2.4. Research
3.1.3. Methods and techniques
3.1.3.1. Reference interview
3.1.3.2. Approaches in answering queries
3.1.3.2.1. By subject
3.1.3.2.2. By source
3.1.3.2.3. By purpose
3.1.3.2.4. By inquirer
3.1.3.3. Length of time spent on a question
3.1.3.4. Levels of reference service
3.1.3.4.1. Conservative/minimum
3.1.3.4.2. Moderate/middling
3.1.3.4.3. Liberal/maximum
3.1.4. Steps in literature searching
3.1.5. Developing basic library skills
3.1.6. Causes of unanswered questions
3.2. Reference Services in the Library
3.2.1. Direct
3.2.1.1. Inquiry answering service, personal assistance, etc.
3.2.1.2. Formal or informal instruction in the use of the library or information center and its resources
3.2.1.3. Electronic conferencing, e-mail reference service
3.2.2. Indirect
3.2.2.1. Access to a wide range of information sources
3.2.2.2. Selection of reference materials
3.2.2.3. Reference admission
3.2.2.4. Interlibrary loans
3.2.2.5. Document delivery
3.2.2.6. Evaluation of the reference department/section
3.2.2.7. Miscellaneous tasks
3.3. Information Services
3.3.1. Types and functions
3.3.1.1. Current Awareness Service (CAS)
3.3.1.2. Selective Dissemination of Information (SDI)
3.3.1.3. Abstracting and indexing service
3.3.1.4. Technical inquiry service
3.3.1.5. Translation service
3.3.1.6. Reprographic service
3.3.1.7. Bibliographic service
3.3.1.8. Other services
3.4. Computer-Assisted Reference Service
3.4.1. Use of computers in reference service
3.4.2. Computer-assisted search
3.4.2.1. Online search
3.4.2.2. Search strategy
3.4.3. Types of computer searches
3.4.3.1. CD-ROM searches
3.4.3.2. Internet search
3.4.4. Computer-assisted search vs. manual search
3.5. Bibliographic Networks
3.5.1. Function of bibliographic networks
3.5.2. Use of networks in reference service
3.5.3. Major bibliographic networks
3.5.3.1. Online Computer Library Center (OCLC)
3.5.3.2. Research Libraries Information Network (RLIN)
3.5.3.3. Western Library Network (WLN)
3.5.3.4. University of Toronto Libraries Automated System (UTLAS)
3.5.4. Bibliographic networks in the Philippines
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